Support
Send us a message below, or email us. We usually reply within two working days. If it’s about a problem, tell us what you tapped and what happened, and include your app ID.
Send a message
Find your app ID
In the app, tap the person icon on the home screen to open Your plan. Your app ID is shown there, with a button to copy or share it. It identifies your install, not you.
Plans and billing
How do I cancel?
On your iPhone, open Settings → your name → Subscriptions, choose Party Lineup and tap Cancel Subscription. Or in the app, tap Your plan → Manage or cancel. Cancel at least 24 hours before the renewal date. Your plan keeps working until the end of the period you paid for, then you’re back on Free. Your parties stay on your phone.
How do I get a refund?
Apple handles every payment, so refunds go through Apple at reportaproblem.apple.com. Apple decides each request under its own policies. If something isn’t working, email us first and we’ll try to fix it.
I got a new phone. How do I get my plan back?
Sign in with the same Apple account, open Your plan and tap Restore.
Games and printables
A guest can’t join a phone game
Check the 5-character code on the host’s screen (codes never use 0, O, 1 or I), or scan the QR code again. Codes work for 24 hours. A game has a limit on phones per game, depending on the host’s plan. Guests can also go to partylineup.com/join and type the code.
Printing
Printables are made on your phone. Tap Print for AirPrint, or Share to save a PDF and print it anywhere. Choose Letter or A4 to match your paper.
Safety and content
Read our safety notes. If you think a game is unsafe, wrong or uses someone else’s name or content, email us and we’ll review it quickly.
Company
Party Lineup is made by Smart Apps LLC, Fort Mill, South Carolina, United States. support@partylineup.com